Zomato Customer Care Number, Complaint & Contact Details – Complete Support Guide

Zomato Customer Care Number – Quick Answer

If you are searching for the Zomato customer care number, start with Zomato’s in-app support.

Zomato’s official contact page directs users with live-order issues to the Support or Online Ordering Help section in the app. Zomato’s terms also list order@zomato.com for order-related grievances.

For unresolved complaints, Zomato lists a grievance escalation process. Current terms list 011-41171852 for escalation after chat and email support.

Zomato Customer Care Information

Does Zomato Have a Customer Care Number?

Zomato’s current official contact page emphasizes in-app support for live-order issues. It does not present a general customer-care number on that page.

However, Zomato’s current terms list 011-41171852 for escalation after chat support and order@zomato.com have not provided a satisfactory response. The listed hours are Monday to Friday, 9:00 am to 6:00 pm.

Therefore, customers should not confuse an escalation number with a general first-line customer-care number.

How to Contact Zomato Customer Care

For a live or recent order, the best route is the Zomato app.

1. Open the Zomato app.
2. Go to your orders.
3. Select the relevant order.
4. Open Support or Online Ordering Help.
5. Select your issue.
6. Follow the available support instructions.

Zomato’s official contact page specifically directs live-order users to in-app support.

How to Register a Zomato Complaint

Zomato provides an order-related complaint route through in-app chat support.

Customers can also email order@zomato.com for order-related grievances. Zomato states that complaints raised through this email receive a unique ticket number.

Keep your order ID and complaint details ready. This can make the support process easier.

How to Escalate a Zomato Complaint

If chat support and order@zomato.com do not provide a satisfactory response, Zomato’s terms provide an escalation route.

The current terms list 011 41171852 for this escalation stage. The listed hours are Monday to Friday from 9:00 am to 6:00 pm.

The terms also identify a Grievance Officer and a separate nodal contact. Keep the ticket number from your earlier complaint when escalating.

Zomato Grievance Officer Contact

Zomato’s current terms identify a Grievance Officer for India.

The listed email is grievance@zomato.com. The listed office is in Gurugram, Haryana. The current terms also list a grievance phone number of 011 41171443 and working hours from Monday to Friday, 9:00 am to 6:00 pm.

Use the grievance route after following the initial customer-support process.

Zomato Refund Complaint

If you have a refund problem, first check the order inside the Zomato app.

For an order-related grievance, use in-app support or write to order@zomato.com. Zomato’s terms describe this as the customer-care route for order-related issues.

Keep your order ID, payment reference, refund amount, and transaction date ready.

Zomato Missing Item Complaint

If an ordered item is missing, open the relevant order and use the support option.

Describe the missing item clearly. Add photographs when the support process requests them.

For further order-related assistance, Zomato lists order@zomato.com.

Zomato Wrong Food or Incorrect Order

If you receive the wrong item, report it through the order-specific support option.

Mention the order number and explain the mismatch. Photographs can help document the issue.

Use official Zomato support instead of numbers posted on unrelated websites.

Zomato Food Quality Complaint

Food-quality concerns should be reported through the order’s support channel.

Explain the problem clearly and provide supporting photographs when appropriate.

Avoid making unsupported claims about a restaurant. Give factual information about your specific order.

Zomato Delivery Complaint

Delivery issues can include delays, incorrect delivery status, missing orders, or other order-specific problems.

Use the Support or Online Ordering Help section inside the app. Zomato’s official contact page recommends this route for live-order issues.

Zomato Cancellation and Refund

Zomato’s terms state that customers can request cancellation before delivery, subject to the applicable terms and Zomato’s acceptance of the request.

Refund treatment can depend on the circumstances. For an order-specific concern, use in-app support or order@zomato.com.

Zomato Dining Support

Zomato also provides services related to dining and restaurant discovery.

Its current terms list dining@zomato.com for certain dining-related help and queries.

Use the service-specific support channel for dining questions instead of the food-delivery complaint route.

Zomato Restaurant Partner Support

Restaurant partners have different support requirements from customers.

Zomato’s official blog has previously published a restaurant-partner helpline of 9738383838 for onboarding assistance. Because partner support details can change, restaurant owners should verify the latest instructions in the current Restaurant Partner App or official Zomato partner channels before calling.

Zomato Corporate and Registered Office

Zomato’s current terms identify the legal entity as Eternal Limited, formerly known as Zomato Limited.

The registered address is

GF-12A, 9A Meghdoot, Nehru Place, New Delhi – 110019.

The corporate address listed in the terms is

Pioneer Square, Sector-62, Gurugram, Haryana – 122098.

How to Avoid Fake Zomato Customer Care Numbers

Customer-care searches can expose users to fake numbers and impersonation scams.

Zomato specifically warns users not to share confidential information such as OTPs, CVVs, PINs, or card numbers. It also advises users to report suspicious activities through official channels.

Never share:

• OTP
• UPI PIN
• ATM PIN
• CVV
• Card PIN
• Banking password
• Full card credentials

What Information Should You Keep Ready?

Before contacting Zomato, keep these details ready:

• Order ID
• Registered mobile number
• Restaurant name
• Order date
• Payment method
• Problem description
• Refund reference
• Relevant screenshots

Do not share passwords or banking credentials.

Zomato Customer Care FAQs

Q1. What is the Zomato customer care number?

Zomato’s official contact page directs live-order users to in-app Support or Online Ordering Help. Its current terms list 011 41171852 for escalation after chat and order@zomato.com support.

Q2. How can I contact Zomato customer care?

Open the Zomato app and use Support or Online Ordering Help for a live order. You can also email order@zomato.com for order-related grievances.

Q. What is the Zomato complaint email?

Zomato lists order@zomato.com for order-related grievances.

Q3. What is the Zomato grievance email?

Zomato’s current terms list grievance@zomato.com for the Grievance Officer.

Q4. What is the Zomato escalation number?

Zomato’s current terms list 011 41171852 for escalation after the initial support routes.

Q5. How do I complain about a missing item?

Open the affected order and use Zomato’s Support section. You can also contact order@zomato.com for order-related grievances.

Q6. How do I request a Zomato refund?

Use the support option for the relevant order. If necessary, write to order@zomato.com with your order details.

Q7. How can I report a Zomato fraud?

Use Zomato’s official fraud-reporting route or order support. Never share OTPs, CVVs, PINs, or card information with callers claiming to represent Zomato.

Q8. Does Zomato have a customer care phone number?

Zomato’s official contact page focuses on in-app support. The current terms separately list an escalation number for unresolved complaints.

Q9. What is Zomato’s corporate office address?

Zomato’s current terms list Pioneer Square, Sector-62, Gurugram, Haryana – 122098 as its corporate address.

For a Zomato order issue, the official first step is the Support or Online Ordering Help section inside the Zomato app. Zomato also lists order@zomato.com for order-related grievances. If those channels do not resolve the issue, its current terms list 011 41171852 for escalation.

Zomato operates across many Indian cities, so users search for support using local terms.

Natural examples include:

• Zomato customer care Delhi
• Zomato customer care Mumbai
• Zomato customer care Bengaluru
• Zomato customer care Hyderabad
• Zomato customer care Chennai
• Zomato complaint number India
• Zomato refund support India

CCTFPN should avoid creating thin city pages that only repeat the same contact information. Add genuine local support details only when verified.

Important Disclaimer

CCTFPN is an independent informational website.

It is not affiliated with Zomato or Eternal Limited.

Zomato’s contact channels and service procedures can change. Verify important details through Zomato’s official website or app before taking action.

CCTFPN does not request or publish passwords, OTPs, UPI PINs, CVVs, or confidential banking information.

Conclusion

Finding the right Zomato customer care route is easier when you start with the official app.

For live orders, Zomato directs users to Support or Online Ordering Help. For order-related grievances, Zomato lists order@zomato.com. Its current terms also provide a formal escalation route for unresolved complaints.

Avoid random customer-care numbers. Use official channels and protect your financial information.

Editorial Source References

• Zomato official Contact: https://www.zomato.com/contact
• Zomato official Terms of Service: https://www.zomato.com/policies/terms-of-service/
• Zomato official customer-care/order support information: https://www.zomato.com/policies/cs/terms-of-service/
• Zomato official Fraud Report: https://www.zomato.com/report-fraud
• Zomato official restaurant onboarding article: https://www.zomato.com/blog/setting-up-new-restaurants-on-zomato-is-simpler/

Editorial note: Verify live contact details immediately before publishing because support channels and service procedures can change.

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