Vi Customer Care Number – Quick Answer
For Vi (Vodafone Idea) mobile enquiries and service requests, dial 199 from your Vi number. For complaints, dial 198. Vi also lists WhatsApp support at 9654297000 and customer-care email customercare@vodafoneidea.com. For Madhya Pradesh and Chhattisgarh, Vi’s official contact page lists 9826012345 for enquiries from other numbers and 9826000198 for complaints from other numbers. Numbers and availability may change, so confirm details on Vi’s official support page before calling.
Vi Customer Care Numbers at a Glance
| Purpose | Number / Channel | Notes |
| Mobile enquiries and service requests | 199 | Call from your Vi number. |
| Mobile complaints | 198 | Vi lists this as its complaint short code. |
| WhatsApp support | 9654297000 | Official Vi WhatsApp support; verify account before sharing details. |
| Customer-care email | customercare@vodafoneidea.com | Use your registered email and include your Vi number in the subject, as instructed by Vi. |
| Madhya Pradesh & Chhattisgarh enquiries from another number | 9826012345 | Circle-specific long code listed on Vi’s official page. |
| Madhya Pradesh & Chhattisgarh complaints from another number | 9826000198 | Circle-specific long code listed on Vi’s official page. |
| Online help | https://www.myvi.in/help-support/vi-customer-care-number | Official contact and escalation information. |
| Digital chat | Vi app / website (Vic assistant) | Vi says its digital chat is available 24×7. |
How to Contact Vi Customer Care
1. Call 199 for enquiries
Use 199 from your Vi mobile number for general enquiries and service requests. Follow the interactive voice response menu and choose the relevant service. Keep your account information ready, but never disclose an OTP, UPI PIN, password or card security code.
2. Call 198 to register a complaint
For mobile service complaints, dial 198 from your Vi number. Explain the issue clearly and ask for a complaint or docket reference number. Save the reference number and the resolution timeline communicated by the representative.
3. Contact Vi on WhatsApp
Vi lists 9654297000 as its WhatsApp support number. Confirm the account identity through Vi’s official website before starting a conversation. Use the channel for supported account updates and assistance; never share an OTP or payment PIN.
4. Email Vi customer care
Email customercare@vodafoneidea.com. Vi advises customers to write from their registered email address and mention the mobile number in the subject line. Include the issue, date and relevant reference numbers, but avoid sending passwords, OTPs or unnecessary identity documents.
5. Use the Vi app or website
Open the Vi app or visit the official support website. Vi provides FAQs and digital chat through its Vic assistant, which it says is available 24×7. Select the relevant category and follow the instructions shown for your account.
VI Registered Office Address
Vodafone Idea Limited,
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar – 382011
India, CIN L32100GJ1996PLC030976.
Contact Number : +91-79 6671 4000, FAX : +91-79 2323 2251
VI Head Office Address
Vodafone Idea Limited,
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg,
Worli, Mumbai – 400 030 India
Vi Customer Care Number for Madhya Pradesh
Vi’s official customer-care page lists the following long codes for the Madhya Pradesh circle, which is grouped with Chhattisgarh in the contact table. Use 199 for enquiries and 198 for complaints when calling from a Vi number.
| Service | Madhya Pradesh & Chhattisgarh long code |
| Enquiries and requests | 9826012345 |
| Complaints | 9826000198 |
VI Consumer Care Numbers (States and UT Wise)
|
Circles |
Enquiries and Requests | Complaints | ||
| Short Code | Long Code | Short Code | Long Code | |
| Delhi | 199 | 9891012345 | 198 | 8744000198 |
| Rajasthan | 199 | 9887012345 | 198 | 9887010198 |
| Punjab | 199 | 9814012345 | 198 | 9781500198 |
| Haryana | 199 | 9812012345 | 198 | 8684000198 |
| Himachal Pradesh | 199 | 9882012345 | 198 | 9882900198 |
| Jammu & Kashmir | 199 | 9086012345 | 198 | 9086046198 |
| UP (E) | 199 | 9889012345 | 198 | 8576000198 |
| UP (W) | 199 | 9837012345 | 198 | 8941000198 |
| Kolkata | 199 | 9088012345 | 198 | 9088100198 |
| Rest of Bengal | 199 | 9093012345 | 198 | 9093100198 |
| Assam | 199 | 9085012345 | 198 | 9085000198 |
| NESA | 199 | 9089012345 | 198 | 9089000198 |
| Orissa | 199 | 9090012345 | 198 | 9090000198 |
| Bihar | 199 | 9708012345 | 198 | 9708000198 |
| Andhra Pradesh | 199 | 9848012345 | 198 | 9848009198 |
| Karnataka | 199 | 9844012345 | 198 | 9844000198 |
| Tamil Nadu | 199 | 9092012345 | 198 | 9092000198 |
| Kerala | 199 | 9847012345 | 198 | 9947000198 |
| Madhya Pradesh | 199 | 9826012345 | 198 | 9826000198 |
| Mumbai | 199 | 9702012345 | 198 | 9702000198 |
| Gujarat | 199 | 9824012345 | 198 | 9824000198 |
| Maharashtra & Goa | 199 | 9822012345 | 198 | 9822000198 |
VI Office Address (States and UT Wise)
| Circle Name | Circle Office Address |
| Delhi | 2nd Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Gujarat | Building -A-Corporate Road-Off-S.G.Highway,Prahladnagar-Ahmedabad, 380015 |
| UP (E) | Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010 |
| Andhra Pradesh | 2nd Floor, Varuntower II, Begumpet, Hyderabad – 500016, Telangana, India |
| Assam | Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| BIHAR | Sai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014 |
| Haryana | Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001 |
| Himachal Pradesh | Keonthal Complex, Khalini, Shimla – 171002 |
| Jammu and Kashmir | 2nd Floor, Sunny Square, Gangyal, Jammu -180010, Jammu & Kashmir |
| Karnataka | Maruthi Infotec Center, Ground Floor, ‘B’ Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071 |
| Kerala | 4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014 |
| Kolkata | PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091 |
| Madhya Pradesh | 139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010 |
| Maharashtra and Goa | Vodafone Idea Limited CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004 |
| NESA | Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam |
| Mumbai | Skyline Icon, 1-2 Floor, Andheri-Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059 |
| Orissa | Unit41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar751024, Odisha |
| Punjab | C-105, , Industrial Area Ph-VII. Mohali- 160055 |
| Rajasthan | 1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017 |
| Rest of Bengal | Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Tamil Nadu | PSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi ,Chennai -600096 |
| UP (W) | 1st Floor, A-19 MCIE Mathura Road New Delhi-110076 |
How to Register a Vi Complaint
Start with 198, the Vi app, its official website or the listed customer-care email. Describe the issue, state when it began, and request a complaint reference number. Vi’s published complaint timelines vary by issue, so use the timeline communicated for your specific complaint.
- Vi mobile number and service type (prepaid or postpaid)
- Date and approximate time the issue began
- Location or area affected, for network issues
- Recharge, bill or transaction reference, if relevant
- Any error message or troubleshooting already attempted
- Complaint or docket reference number and the promised resolution date
Common Vi Complaints and Suggested Steps
Network coverage or call drops
Check whether the issue occurs in one location or across multiple areas. Restart your device and check network settings. Report the location, time and affected service through 198 or the Vi app, then retain the complaint reference.
Mobile data not working
Check that mobile data is enabled and that your plan is active with available data. Restart the phone and verify network mode. If the issue persists, contact Vi and provide the location and any error messages.
Recharge or billing dispute
Keep the transaction ID, date, amount and payment confirmation. Contact Vi through an official support channel and ask for a complaint reference. Do not send an OTP, UPI PIN, password or card PIN to anyone.
SIM or account issue
Use the official app, customer-care number or a Vi store. Carry identification only when requested through a legitimate official process. Never give an unknown caller remote access to your device.
Unwanted commercial calls or messages
Use Vi’s official support resources and applicable Do Not Disturb complaint process. Confirm the current procedure and timeline on Vi’s website, because complaint handling requirements can change.
Vi Complaint Resolution Timelines
Vi’s customer-care page publishes issue-specific target timelines. The page lists general complaints within 7 working days, UCC/DND complaints within 7 working days, and billing complaints within 4 weeks. Refund of deposits after termination may take up to 45 days. These are published timelines, not a guarantee that every case will be resolved within that period. Confirm the applicable timeline on the official page and in your complaint acknowledgement.
How to Escalate an Unresolved Vi Complaint
If your complaint is not resolved, or the outcome is unsatisfactory, use the Nodal Officer or Appellate Authority details for your telecom circle on Vi’s official website and Consumer Charter. Keep your complaint or docket number, the date of closure and any evidence. Vi’s Consumer Charter says an appeal may be filed within 30 days of complaint closure and that the Appellate Authority will resolve and communicate the outcome within 39 days of receiving the appeal. Verify the current circle-specific process before filing.
Also Read Airtel Customer Care Number
How to Avoid Fake Vi Customer Care Numbers
Use myvi.in, the official Vi app, or links provided on Vi’s official website. Search results and social media posts may include outdated or fraudulent numbers. Never disclose OTPs, UPI PINs, passwords, card PINs or CVVs. Do not install remote-access apps at a caller’s request. If you suspect financial fraud, contact your bank and the relevant official cybercrime reporting channel promptly.
Frequently Asked Questions (FAQs)
Q1. What is the Vi customer care number?
Dial 199 from your Vi number for enquiries and service requests.
Q2. What is the Vi complaint number?
Dial 198 from your Vi number to register a complaint.
Q3. Is 198 the Vi complaint helpline?
Yes. Vi lists 198 as its complaint short code.
Q4. What is the Vi customer care number for Madhya Pradesh?
Vi lists 9826012345 for enquiries and 9826000198 for complaints from another number for the Madhya Pradesh and Chhattisgarh circle. From a Vi number, use 199 for enquiries and 198 for complaints.
Q5. What is the Vi WhatsApp support number?
Vi lists 9654297000 as its WhatsApp support number. Verify the account on Vi’s official site.
Q6. What is the Vi customer care email address?
Vi lists customercare@vodafoneidea.com. It advises customers to email from their registered email and include their mobile number in the subject line.
Q7. How can I complain about Vi network issues?
Call 198, use the Vi app or website, or email customer care. Keep the complaint reference number.
Q8. How do I escalate a Vi complaint?
Use the Nodal Officer or Appellate Authority details for your circle on Vi’s official website and follow its Consumer Charter.
Q9. How long does Vi take to resolve complaints?
Vi publishes different timelines by complaint type, including 7 working days for general complaints and 4 weeks for billing complaints. Confirm the applicable timeline for your case.
Q10. Does Vi offer online support?
Yes. Vi provides support through its website, app, FAQs and Vic digital chat, which Vi says is available 24×7.
Vi customer care numbers are 199 for enquiries and service requests and 198 for complaints. Vi lists WhatsApp support at 9654297000 and email support at customercare@vodafoneidea.com. For Madhya Pradesh and Chhattisgarh, the official contact page lists 9826012345 for enquiries and 9826000198 for complaints from other numbers. Check Vi’s official support page for current numbers, complaint timelines and circle-specific escalation details.
Also read BSNL Customer Care Number
Editorial Disclaimer
CCTFPN is an independent informational website and is not affiliated with Vodafone Idea Limited or the Vi brand. Contact numbers, complaint timelines and support channels may change. Verify current information on Vi’s official website before relying on it. Never share OTPs, UPI PINs, passwords or card security details with anyone claiming to be customer support.
Conclusion
Choose the Vi support channel that matches your issue. Use 199 for enquiries, 198 for complaints, and the official app, website, WhatsApp or email for digital support. Save your complaint reference and follow the published escalation process if the issue remains unresolved.
Official Source References
- Vi Customer Care Number and Circle-wise Contacts: https://www.myvi.in/help-support/vi-customer-care-number
- Vi Customer Care Email ID: https://www.myvi.in/help-support/faqs/what-is-the-vi-customer-care-email-id
- Vi Customer Support FAQs: https://www.myvi.in/help-support/faqs
- Vi Telecom Consumer Charter (PDF): https://www.myvi.in/content/dam/vodafoneideadigital/StaticPages/consumerimages/mobileimages/ConsumerHomepage/ConsumerTelecomCharter_Vi.pdf
Editorial note: Verify contact numbers and timelines before publishing. Search rankings are not guaranteed.
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