For Airtel mobile enquiries and requests, dial 121 from your Airtel number. Airtel lists advisor access at 50 paise per three minutes. For mobile complaints, dial 198, which Airtel lists as toll-free. For Airtel Payments Bank queries, Airtel’s contact page lists 1800-23400. Broadband customers can call 121 from their landline. Airtel DTH customers can dial 121 from an Airtel number or 9810012345 from a non-Airtel number. Always check Airtel’s official contact page for service-specific and circle-specific options.
Airtel Customer Care Numbers at a Glance
| Service / Purpose | Number / Channel | Important note |
| Mobile enquiries and requests | 121 | Call from your Airtel number; advisor access is chargeable. |
| Mobile complaints | 198 | Airtel lists this as toll-free. |
| Airtel Payments Bank | 1800-23400 | Use for Payments Bank queries; verify the current menu on Airtel’s official page. |
| Airtel Broadband / landline | 121 from your landline | Localized support options may vary by service area. |
| Airtel DTH support | 121 from Airtel number | Keep your customer ID ready. |
| Airtel DTH from non-Airtel number | 9810012345 | Listed on Airtel’s DTH support page. |
| Online support | https://www.airtel.in/contact-us/ | Official contact page and service-specific links. |
| Airtel App | Airtel Thanks app | Use Help & Support for issue-specific guidance and available callback/chat options. |
How to Contact Airtel Customer Care
1. Call 121 for mobile enquiries
Dial 121 from your Airtel mobile number for general enquiries and service requests, such as plan information or account queries. Airtel states that advisor access is charged at 50 paise per three minutes. Charges and available menus can change, so check Airtel’s official contact page if needed.
2. Call 198 to register a complaint
For complaints about mobile service, billing, network or other supported issues, dial 198 from your Airtel number. Airtel lists this complaint line as toll-free. Explain the issue clearly and ask for a Service Request number. Keep that number for follow-up or escalation.
3. Use the Airtel Thanks app
Open the Airtel Thanks app and sign in using your Airtel number. Go to Help & Support, select the service and issue category, and follow the available instructions. Depending on the issue, the app may offer self-service steps, chat, callback or another contact option.
4. Use Airtel’s official website
Visit https://www.airtel.in/contact-us/ and select the relevant service. Airtel provides separate support paths for mobile, broadband, DTH, Payments Bank and other services. This is especially useful if you need a localized call centre or service-specific contact details.
Airtel Customer Care Numbers at a Glance
The registered office of Bharti Airtel Limited is located at
Airtel Center, Plot No. 16, Udyog Vihar, Phase IV,
Gurugram – 122015, Haryana, India
Phone: +91-124-4222222
Fax: +91-124-4248063
Airtel Customer Care for Different Services
Airtel Prepaid and Postpaid
For enquiries and requests, call 121 from your Airtel number. For complaints, call 198. If you are calling from another network, Airtel’s official non-Airtel contact page lists 9810012345 for priority prepaid and postpaid customers. Confirm eligibility and the correct option on Airtel’s site before calling.
Airtel Broadband and Fixed Line
Airtel lists 121 from the landline for broadband support. You can also open Airtel’s contact page and use the localized call-centre details for your area. When reporting a connection problem, note your registered mobile number, landline or account details, outage time, and any troubleshooting already attempted.
Airtel DTH / Digital TV
Airtel’s DTH support page lists 121 for Airtel users and 9810012345 for non-Airtel users. Keep your DTH customer ID ready. For signal, set-top box, recharge or account issues, describe the symptom and request a ticket or complaint reference.
Airtel Payments Bank
Airtel’s main contact page lists 1800-23400 for Payments Bank queries. Use official Airtel channels for account-specific help. Never disclose an OTP, UPI PIN, card PIN, CVV or password to anyone claiming to be customer support.
How to Register an Airtel Complaint
Start with the relevant support number or Help & Support section in the Airtel Thanks app. Clearly describe the problem and ask the representative to register a complaint. Airtel’s consumer charter says customers should receive a Service Request number and a communicated resolution timeline.
- Your Airtel number or relevant account/customer ID
- The service affected: mobile, broadband, landline, DTH or Payments Bank
- Date and time the problem began
- Recharge, bill, payment or transaction reference, where relevant
- Screenshots or error messages, if useful
- The complaint or Service Request number provided by Airtel
Common Airtel Complaints and What to Do
Network or call-drop problem
Check whether the issue affects one location or multiple locations. Restart your phone and check for service alerts, then contact Airtel through 198 or the app. Share the affected location and time, but do not post your full mobile number publicly.
Mobile data not working
Confirm that mobile data is enabled and your plan has available data. Restart the device and review the network settings. If the issue continues, contact Airtel and provide the approximate time, area and any error message.
Wrong recharge or billing dispute
Keep the transaction ID, date, amount and payment confirmation. Contact Airtel through its official app or support channel and request a complaint reference. Do not send card credentials, OTPs or banking PINs to support agents.
Broadband outage or slow speed
Check router power and cable connections, then restart the router if safe and appropriate. If the service remains down, report the outage through the Airtel app, your landline support route or the official contact page. Ask for a Service Request number and expected resolution timeline.
DTH signal or set-top box issue
Check that the set-top box is powered on and cables are securely connected. Weather can sometimes affect satellite reception. If the issue continues, contact the DTH support channel and keep your customer ID and complaint ticket available.
How to Escalate an Airtel Complaint
If the complaint centre does not resolve your issue satisfactorily, use the Nodal Team or Appellate Authority route for your service area. Airtel’s official support pages provide the relevant details and explain the appeal process. Keep your original Service Request number and submit the appeal within the applicable time limit shown by Airtel.
Airtel’s contact page states that an appeal should be filed within 90 days of the expiry of the complaint or request resolution time specified by the complaint centre. Appellate Authority working hours are listed as Monday to Friday, 9:30 a.m. to 6:30 p.m. Verify the current authority and address for your circle on Airtel’s official website.
How to Avoid Fake Airtel Customer Care Numbers
Search engines, social media posts and online directories may contain outdated or fraudulent numbers. Prefer Airtel’s official website and the Airtel Thanks app. Never install remote-access apps or share OTPs, UPI PINs, passwords, card PINs or CVVs at the request of someone claiming to be an Airtel representative. If you suspect fraud, contact your bank or the appropriate official cybercrime channel promptly.
Frequently Asked Questions (FAQs)
Q1. What is the Airtel customer care number?
Airtel lists 121 for mobile enquiries and requests. Advisor access is chargeable at 50 paise per three minutes.
Q2. What is the Airtel complaint number?
Dial 198 from your Airtel number for mobile complaints. Airtel lists it as toll-free.
Q3. Is Airtel 198 toll-free?
Yes. Airtel’s official contact page lists 198 as the toll-free complaint number.
Q4. What is Airtel customer care from a non-Airtel number?
Airtel’s official non-Airtel contact page lists 9810012345 for priority prepaid and postpaid customers. Check the page for eligibility and service-specific options.
Q5. What is the Airtel broadband customer care number?
Airtel lists 121 from your landline for broadband support. Localized support options may also be available.
Q6. What is the Airtel DTH customer care number?
Airtel lists 121 for Airtel users and 9810012345 for non-Airtel users.
Q7. How can I complain about Airtel network problems?
Call 198 from your Airtel number or use Help & Support in the Airtel Thanks app. Keep the Service Request number for follow-up.
Q8. How do I escalate an unresolved Airtel complaint?
Use the Nodal Team or Appellate Authority details on Airtel’s official website, and keep your Service Request number ready.
Q9. Can I contact Airtel online?
Yes. Visit https://www.airtel.in/contact-us/ or use Help & Support in the Airtel Thanks app.
Q10. What is the Airtel Payments Bank support number?
Airtel’s main contact page lists 1800-23400 for Airtel Payments Bank queries. Verify current details on the official site.
Airtel’s main mobile customer care number for enquiries is 121, while 198 is the toll-free mobile complaint number. Broadband customers can call 121 from their landline. Airtel DTH customers can call 121 from an Airtel number or 9810012345 from a non-Airtel number. Airtel lists 1800-23400 for Payments Bank queries. Use Airtel’s official contact page or Airtel Thanks app to confirm current service-specific options.
Editorial Disclaimer
CCTFPN is an independent informational website and is not affiliated with Bharti Airtel Limited. Customer-care numbers, charges, eligibility and processes may change. Verify the latest details through Airtel’s official channels before relying on them. Never share OTPs, UPI PINs, passwords or card security details with anyone claiming to be customer support.
Conclusion
Choose the Airtel support route that matches your service and issue. Use 121 for enquiries, 198 for mobile complaints, and Airtel’s official contact page for broadband, DTH and Payments Bank guidance. Always record the Service Request number and use the official escalation process if the first response does not resolve the problem.
Official Source References
- Airtel Contact Us: https://www.airtel.in/contact-us/
- Airtel Customer Care from Non-Airtel Numbers: https://www.airtel.in/contact-non-airtel/
- Airtel Prepaid Customer Support FAQs: https://www.airtel.in/prepaid-support/
- Airtel DTH Customer Care: https://www.airtel.in/digital-tv/dth-contact-us/customer-care/dth-customers/
- Airtel Telecom Consumers Charter (official PDF): https://assets.airtel.in/static-assets/cms/Airtel_Telecom_Consumers_Charter_English_2025.pdf
Editorial note: Confirm service-specific numbers, charges, and escalation details on Airtel’s official website before publication. Search rankings are not guaranteed.
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