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About Securus Technologies
Firm
Securus Technologies is a prison communications firm. The company has been criticized for developing phone tracking technologies that can be used outside prisons and for charging very high rates for calls, in addition to pushing to mandate the removal of in-person meetings of inmates with their families. Wikipedia
Customer service: 00 1 800-844-6591
CEO: Robert E. Pickens (1 Jan 2018–)
Headquarters: Carrollton, Texas, United States
Founded: 1986
Owner: Platinum Equity
Subsidiaries: JPay, Satellite Tracking of People LLC, T-Netix, Inc.,
Parent organization: Aventiv Technologies, LLC
Securus Customer Service Number
00 1 800-844-6591
Securus Official Website
Contact Securus Technologies Customer Service Number
Securus customer service is available 24 hours and 7 days a week. The average waiting time to connect to the Securus customer care is 16-18 minutes.
The best time to call is from 10:00 am to 11:00 am.
|
Type |
Details |
|
|
sales@securustech.net |
|
Securus Customer Care Number |
1-800-844-6591 |
Securus Contact Details
By Phone
MAIN SUPPORT LINE
24×7 365 days a year
Calling from mobile device
972-734-1111
Calling using landline phone/international
1-800-844-6591
Securus Video ConnectSM Information
1-877-578-3658
Online Assistance
FREQUENTLY ASKED QUESTIONS
24×7 365 days a year
Search our knowledge base
EMAIL A QUESTION
24×7 365 days a year
Email a question to our Customer Care team
PRESS INQUIRIES
Press inquiries for media
By Mail
GENERAL CORRESPONDENCE
Securus Contact Center
PO Box 1109
Dallas, Texas 75001
CHECK PAYMENTS
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757
Securus Tariffs
FCC Price List
Securus Technologies, LLC
Effective 10/26/2021 – View Price List
T-NETIX Telecommunications, Inc.
Effective 10/26/2021 – View Price List
State Price List
Alabama
Effective 10/26/2021 – View Price List
Alaska
Effective
01/01/2022 – View Price
List (PPT)
Effective 01/01/2022 – View Price
List (IXC)
Arkansas
Effective 10/26/2021 – View Price List
California
Current
10/07/2021 – View Price
List
Archived 02/10/2020 – View Price
List
Archived 10/01/2018 – View Price
List
Archived 05/01/2017 – View Archived
Price List
Archived 10/03/2016 – View Archived
Price List
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Price List
Illinois
Effective 10/26/2021 – View Price List
Maryland
Effective 10/26/2021 – View Price List
New Hampshire
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Oklahoma
Effective 10/26/2021 – View Price List
Pennsylvania
Effective 10/26/2021 – View Price List
Texas
Effective 01/28/2021 – View Price List
Rhode Island
Effective 10/26/2021 – View Price List
Securus Social
Media Profiles
https://www.youtube.com/channel/UCjDMmqqnDmoWbdFkuP1881g
https://www.linkedin.com/company/securus-technologies
https://twitter.com/notifications
https://www.facebook.com/SecurusTech/
Securus Apps
How to download Securus Official apps? Download Securus app from Google Play Store for android users and App Store for iOS users using following links –
https://play.google.com/store/apps/details?id=com.securus.videoclient
https://apps.apple.com/us/app/securus-video-visit/id1059629706?ls=1
Securus Phone Number to Add Money To Account
*A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect™ or Direct Bill. There may be a transaction fee for each AutoPay or TextPay deposit.
FAQs
How do I add money to my securus account?
To
request a refund, the Direct Bill account holder must call Securus at
1-800-844-6591.
Terms and Conditions
|
Funding Method |
Payment Address |
Payment Processing Fee* |
|
Web |
www.securustech.net |
Up to $3.00 Visa or MasterCard |
|
IVR |
1-800-844-6591 |
Up to $3.00 Visa or MasterCard |
|
CSR |
1-800-844-6591 |
Up to $5.95 Visa or MasterCard |
How do I put money on an inmate's phone account?
Friends and family should visit ConnectNetwork.com or
call 800.483. 8314 to set up an AdvancePay® account today! Friends and family
members are also able to purchase phone minutes for an inmate's PIN Debit
account by creating an Offender Phone account through ConnectNetwork.com
How do I create a securus phone account?
To set up an account by phone, you can call
Securus Technologies at 1-800-844-6591.
Is JPay and Securus the same?
Are they the same? Securus
Technologies is the parent company of JPay and we are in the process
of merging our services to help you stay connected. Over time we will be moving
facilities over to use Securus eMessaging as we continue to improve the
experience for you to communicate with your loved ones.11-Aug-2020
How do I set up video call on Securus?
Start by making sure you have downloaded
the Securus app. Then, create a Securus Online account and
follow the step-by-step instructions in order to begin scheduling your At-Home
video session. You can also visit from home using a computer (desktop or
laptop), high speed internet access and a webcam.
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