Securus Customer Service Number, Securus Phone Number To Add Money To Account

   

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About Securus Technologies

Firm

Securus Technologies is a prison communications firm. The company has been criticized for developing phone tracking technologies that can be used outside prisons and for charging very high rates for calls, in addition to pushing to mandate the removal of in-person meetings of inmates with their families. Wikipedia

Securus Customer Service Number

 

Customer service00 1 800-844-6591

CEORobert E. Pickens (1 Jan 2018–)

HeadquartersCarrollton, Texas, United States

Founded1986

OwnerPlatinum Equity

SubsidiariesJPaySatellite Tracking of People LLCT-Netix, Inc.,

Parent organizationAventiv Technologies, LLC

 

Securus Customer Service Number

00 1 800-844-6591

Securus Official Website

https://securustech.net/

Contact Securus Technologies Customer Service Number

Securus customer service is available 24 hours and 7 days a week. The average waiting time to connect to the Securus customer care is 16-18 minutes.

The best time to call is from 10:00 am to 11:00 am.

Type

Details

Email

sales@securustech.net

Securus Customer Care Number

1-800-844-6591

 

Securus Contact Details

By Phone

MAIN SUPPORT LINE

24×7 365 days a year
Calling from mobile device

972-734-1111

Calling using landline phone/international

1-800-844-6591

Securus Video ConnectSM Information

1-877-578-3658

Online Assistance

FREQUENTLY ASKED QUESTIONS

24×7 365 days a year
Search our knowledge base

EMAIL A QUESTION

24×7 365 days a year
Email a question to our Customer Care team

PRESS INQUIRIES

Press inquiries for media

By Mail

GENERAL CORRESPONDENCE

Securus Contact Center
PO Box 1109
Dallas, Texas 75001

CHECK PAYMENTS

Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757

Securus Tariffs

FCC Price List

Securus Technologies, LLC

Effective 10/26/2021 –  View Price List

T-NETIX Telecommunications, Inc.

Effective 10/26/2021 – View Price List

State Price List

Alabama

Effective 10/26/2021 – View Price List

Alaska

Effective 01/01/2022 – View Price List (PPT)
Effective 01/01/2022 – 
View Price List (IXC)

Arkansas

Effective 10/26/2021 – View Price List

California

Current 10/07/2021 – View Price List
Archived 02/10/2020 – 
View Price List
Archived 10/01/2018 – 
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Archived 05/01/2017 – 
View Archived Price List
Archived 10/03/2016 – 
View Archived Price List
Archived 06/20/2016 – 
View Archived Price List

Illinois

Effective 10/26/2021 – View Price List

Maryland

Effective 10/26/2021 – View Price List

New Hampshire

Effective 10/26/2021 –  View Price List

Oklahoma

Effective 10/26/2021 –  View Price List

Pennsylvania

Effective 10/26/2021 – View Price List

Texas

Effective 01/28/2021 – View Price List

Rhode Island

Effective 10/26/2021 – View Price List

Securus Social Media Profiles

https://www.youtube.com/channel/UCjDMmqqnDmoWbdFkuP1881g
https://www.linkedin.com/company/securus-technologies
https://twitter.com/notifications
https://www.facebook.com/SecurusTech/

Securus Apps

How to download Securus Official apps? Download Securus app from Google Play Store for android users and App Store for iOS users using following links –

https://play.google.com/store/apps/details?id=com.securus.videoclient

https://apps.apple.com/us/app/securus-video-visit/id1059629706?ls=1

Securus Phone Number to Add Money To Account

*A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect™ or Direct Bill. There may be a transaction fee for each AutoPay or TextPay deposit.

FAQs

How do I add money to my securus account?

To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591.
Terms and Conditions

Funding Method

Payment Address

Payment Processing Fee*

Web

www.securustech.net

Up to $3.00 Visa or MasterCard

IVR

1-800-844-6591

Up to $3.00 Visa or MasterCard

CSR

1-800-844-6591

Up to $5.95 Visa or MasterCard

How do I put money on an inmate's phone account?

Friends and family should visit ConnectNetwork.com or call 800.483. 8314 to set up an AdvancePay® account today! Friends and family members are also able to purchase phone minutes for an inmate's PIN Debit account by creating an Offender Phone account through ConnectNetwork.com

How do I create a securus phone account?

To set up an account by phone, you can call Securus Technologies at 1-800-844-6591.

Is JPay and Securus the same?

Are they the same? Securus Technologies is the parent company of JPay and we are in the process of merging our services to help you stay connected. Over time we will be moving facilities over to use Securus eMessaging as we continue to improve the experience for you to communicate with your loved ones.11-Aug-2020

How do I set up video call on Securus?

Start by making sure you have downloaded the Securus app. Then, create a Securus Online account and follow the step-by-step instructions in order to begin scheduling your At-Home video session. You can also visit from home using a computer (desktop or laptop), high speed internet access and a webcam. 

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