Mobikwik is one of India's leading digital wallet and payment gateway services, enabling millions of users to make seamless transactions, pay bills, recharge mobile phones, and shop online. However, users may sometimes face issues such as failed transactions, refund delays, or KYC verification problems. In such cases, having the correct Mobikwik Customer Care Number and support options is crucial for quick resolution.
This guide provides complete details on how to contact Mobikwik Customer Support, including toll-free numbers, email support, live chat, and more.
Mobikwik Customer Care Number & Contact Details
If you need assistance with your Mobikwik account, you can reach their customer support through multiple channels:
Mobikwik Helpline Numbers
- General Support: 080-6980 8320
- Mobikwik Wallet Issues: +91 806 980 8686
- Mobikwik Payment Gateway Support: 080-6980 8320
- KYC & Verification Help: 080-6980 8320
Official Email Support
For specific queries, you can email Mobikwik at:
- Customer Support Email: NA
- Merchant Support Email: NA
Social Media Support
For quick responses, Mobikwik is also available on social media:
- Twitter: @mobikwik
- Facebook: facebook.com/mobikwik
Help Desk & Ticket System
Visit the Mobikwik Help Center ([official website link]) to submit a support request.
Common Issues & How to Contact Mobikwik Support
Users commonly face the following issues while using Mobikwik services:
1. Failed Transactions
If your transaction fails but the amount is deducted, you can:
- Check transaction history in the Mobikwik app.
- Contact Mobikwik Customer Care Number for assistance.
- Raise a ticket via the Mobikwik help center.
2. Refund Delays
Refunds usually take 7-10 business days. If delayed:
- Email support@mobikwik.com with transaction details.
- Call customer care for a quick resolution.
3. Wallet Balance Issues
If your wallet balance is incorrect:
- Log into the Mobikwik app and check transaction history.
- Contact support with your registered mobile number.
4. KYC Verification Problems
For KYC-related issues:
- Upload documents again in the Mobikwik app.
- Call Mobikwik Customer Care Number for assistance.
5. Account Blocked/Suspended
If your account is blocked due to security reasons:
- Contact support via email or helpline.
- Provide necessary documents for verification.
6. Mobikwik Payment Gateway Issues
Merchants facing issues with Mobikwik Payment Gateway can:
- Contact merchantcare@mobikwik.com.
- Call merchant support for integration and settlement issues.
How to Contact Mobikwik Customer Support Online
Apart from calling customer care, you can also get help online:
1. Live Chat Support
- Open the Mobikwik app.
- Go to the Help & Support section.
- Select "Chat with Us" for real-time assistance.
2. Email Support
- Use the format: Subject: Issue Details + Transaction ID.
- Send the email to support@mobikwik.com.
3. Help Desk & Ticket System
- Visit Help Center.
- Submit a support request with full details.
4. Social Media Queries
For urgent issues, tweet to @MobiKwikSWAT or message them on Facebook.
Mobikwik Customer Care Number Alternatives
If you cannot reach Mobikwik via phone, try these alternatives:
1. Using Mobikwik App for Support
- Log in and navigate to "Help & Support".
- Raise complaints directly via the app.
2. Community Forum & FAQs
- Check Mobikwik's FAQ section for solutions to common problems.
3. Bank Chargeback for Payment Issues
If Mobikwik does not respond, you can:
- Contact your bank and initiate a chargeback.
- Provide proof of the failed transaction.
Mobikwik Payment Gateway Support for Merchants
Merchants using Mobikwik Payment Gateway may face issues such as:
1. Integration Problems
- Contact merchantcare@mobikwik.com for technical support.
2. Settlement Delays
- If funds are not credited on time, raise a ticket via the Mobikwik dashboard.
3. Transaction Failures
- Check transaction logs and contact support for assistance.
IVRS Menu
Select your preferred language
- Press 1- Calling From Registered Mobile No.
- Press 1- For Account Related Query
- Press 2- For Money Charge Revealed
- Press 3- For Query Regarding Merchant Transaction
- Press 4- For Recharge Bill/Rent Payment and Credit Card Payment Related Information
- Press 5- To Report Fraud, Loss or Unauthorized use of Mobikwik Wallet, Debit or Credit Card
- Press 6- For Query Regarding Zip Services
- Press 7- For Query Regarding Zip EMI
- Press 8- For Extra
- Press 9- For Other Query
- Press 2- Calling Form Other No.
To Block or Report Unauthorised Transaction
Report via Mobikwik or App
- Visit Official website or Help Section of your MobiKwik App and choose Report
Fraud option - Fill in the required details and click on Create Ticket.
- Please use the Ticket Id generated for future reference or communication with our
investigation officer - To report Fraud on your MobiKwik account please keep the transaction details
(Order Id, Amount, Date and Time) handy for quick assistance
Tips to Get Faster Support from Mobikwik
- Provide Transaction Details: Always share your transaction ID while contacting support.
- Use the Correct Channel: Call, email, or chat depending on your issue.
- Follow Up on Complaints: If unresolved, escalate the issue via social media or higher authorities.
Having access to the Mobikwik Customer Care Number ensures that you can resolve any issues related to payments, refunds, or account security quickly. Always use official channels to avoid scams and unauthorized numbers.
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