Airtel Customer Care No. 121, Airtel Tollfree Number for Support

Organization: Airtel

 

Toll free Number(s): 

• 121 (For Customer Support)
• 198 (For Complaint)
• 400 (For Query Related To Airtel Payments bank)
• 18001036065(For Non Airtel Users)

 

All India Number(s): 

• 98100 12345 (For Postpaid And Prepaid Query)
• 99330 99330 (For General Query)
• 98101 98101 (For Query)
• 88006 88006 (For Non Airtel Users)
• 99100 99100 (For international WhatsApp Customer Support)

Website: Official Website

 

IVRS Menu : 121

(Prepaid And Postpaid,Broadband - Query/Request Helpline No.)

• Press 1: For postpaid related queries.
• Press 1: For payment related queries outstanding and bill details, or bill dispute and for duplicate bill or updating email id.
• Press 2: To raise a complaint for internet not working, unable to make calls or issues related to sim.
• Press 3: To know and change your bill plan or to activate or decativate services and to know about offers.
• Press 4: To change your IVRS language.
• Press 2: To buy a new service.
• Press 1: For postpaid.
• Press 2: For airtel wifi.
• Press 3: For prepaid.
• Press 4: For airtel digital tv services.
• Press 3: For airtel wifi or Xsafe.
• Press 1: To confirm.
• Press 4 For prepaid related queries.
• Press 5: For airtel digital tv services.
• Press 1: To confirm.
• Press 6: For airtel payments bank.
• Press 1: To confirm.

Email

• 121@airtel.com (For Customer Support)

Install App

SMS Services

• SMS "START <Option>" or "START <Option>, <Option>" to register your preference for
  receiving selective categories of promotional SMS', to 1909. (see below for Preference Options)
• In case you want to stop all promotions, SMS "START 0" to 1909.
• Or you could register via our dedicated IVR at 1909, from you airtel mobile or landline phone

Important Links

• Help/ Support Center
• Store Locator
• Registration for Do not disturb
• Frequently Asked Question

 

Airtel Prepaid

 

Sr No.	State Name	Contact No. (For Prepaid)
1	AP and Telangana	9849098490
2	Assam	9954099540
3	Bihar and Jharkhand	9934099340
4	Chennai	9894198941
5	Delhi NCR	9810198101
6	Gujarat	9898098980
7	Haryana	9896098960
8	Himachal Pradesh	9816098160
9	Jammu and Kashmir	9906099060
10	Karnataka	9845098450
11	Kerala	9895198951
12	Kolkata	9831098310
13	MP and Chattisgarh	9893098930
14	Maharashtra and Goa	9890098900
15	Mumbai	9892098920
16	North East	9862098620
17	Orissa	9937099370
18	Punjab	9815098150
19	Rajasthan	9950099500
20	Tamil Nadu	9894198941
21	UP East	9935199351
22	UP West and Uttarakhand	9897098970
23	West Bengal	9933099330

 

Airtel Prepaid Short Ussd Codes

 

Sr No.	Code Details	Codes
1	Airtel Balance and Validity Check Code	*123#
2	Airtel Offer Code	*121*1#
3	Airtel Number Check USSD Code	*282#
4	Airtel Balance Check Code	*121*2#
5	USSD Code Airtel Missed Call Alert	*888#
6	Airtel Talk time Loan USSD Code	*141#
7	Airtel Balance Check Number (Data/Internet)	Call on 52141
8	USSD Code Airtel Unlimited Packs	*121*1#
9	Airtel Self Care Menu Code	*121#
10	Airtel USSD Code GPRS Internet Settings	SMS “MO” To 54321
11	Airtel Hello Tune USSD Code	*678#
12	USSD Codes Airtel Roaming Packs	*222#
13	Airtel USSD Number Check Code	*282#
14	Airtel to Airtel Talktime Balance Transfer USSD Code	*141# and Select Share Talktime Option
15	Airtel Validity Check Code	*123#
16	Airtel USSD Code for Talktime Loan Rs. 10	*141*10#
17	Airtel Internet Loan USSD Code (3G/4G)	*141*567#
18	Airtel Data Loan USSD Code (2G)	*141*567#
19	Airtel GPRS Internet Data Loan Code	*141*567#
20	Activate Airtel DND Service Number	SMS “START” to 1909
21	Airtel USSD Code for Flash Services	*121*5#
22	Airtel VAS Services Charged Details	*121*7#2
23	Airtel Last Call Details Check Number	*121*7#3
24	Airtel SMS Deduction Checking Code	*121*7#4
25	Airtel Data Charged Details Check Code	*121*7#5
26	Airtel USSD Codes for Recharge Details	*121*7#6
27	Advance Talktime Loan Code	*121*7#7
28	Airtel Unlimited Calling Pack Code	*121*8#1
29	Airtel USSD Code For Rs.29 Data Pack	*121*8#2
30	Airtel Airtel USSD Code-Cafe Pack-Rs.5	*121*8#3
31	Airtel Plan Check 2G/3G/4G	*121*8#4
32	Airtel USSD Code for Net Loan	*121*8#5
33	Airtel Own Number Check Code	*121*9#
34	Unlimited Airtel Packs Check Code	*121*10#
35	Airtel Offers Code (Data Details 2G/3G/4G)	*121*11#
36	Airtel USSD Code for 3G Service	*121*111#
37	Airtel Balance Check Code	*123#
38	Airtel Balance Check Number (2G Data)	*121*51# 4
39	Airtel Check Balance Code (3G/4G)	*121*51# 4
40	Airtel Data Code-Check Best Internet Offers	*121*11#
41	Airtel My Own Number Check Code	*282#
42	START Airtel VAS Service (Airtel USSD Code)	SMS “START” to 121
43	Share Airtel Internet Data Balance	*129*101#
44	Airtel Mobile Internet Setting Code	SMS “MO” To 54321
45	Airtel Talktime Loan USSD Code	Call to 52141
46	Get Airtel USSD Code By SMS	Send SMS “Short Code” to 121
47	Airtel Internet Loan USSD Codes	*121*8#2
48	Airtel Voice Packs USSD Codes	*121*8#5
49	Airtel Offer Code USSD-Data Pack	*121*10#1
50	Airtel Offers Code-Voice Packs	*121*10#2
51	Airtel Offer Code-SMS Pack	*121*10#3
52	Airtel USSD Code Rs9 Cafe Pack 1 Hr	*121*12#1
53	Airtel USSD Code 50 L+N SMS USSD Code	*121*12#1
54	Airtel USSD Code 10 L+N Minute USSD Code	*121*12#1
55	Airtel USSD Code 50 Night Minute USSD Code	*121*12#1
56	Airtel USSD Code Rs.7- 20MB USSD Code	*121*12#1
57	Airtel USSD Code Roaming Packs	*121*14#
58	Airtel USSD Code 1000 L+N SMS Rs88 SMS Pack	*121*12#2
59	Airtel USSD Code 700 L+N SMS Rs62 SMS Pack	*121*12#2
60	Airtel USSD Code 450 L+N SMS Rs42 SMS Pack	*121*12#2
61	Airtel USSD Code 340 L+N SMS @Rs34 SMS Pack	*121*12#2
62	Airtel USSD Code 100 Local SMS @Rs10 SMS Pack	*121*12#2
63	Airtel USSD Code 55 Local SMS @Rs5 SMS Pack	*121*12#2
64	Airtel USSD Code 140 Local SMS @Rs13 SMS Pack	*121*12#2
65	Airtel USSD Code 150 Local SMS @Rs15 SMS Pack	*121*12#2
66	Airtel USSD Code 200 Local SMS Rs26 SMS Pack	*121*12#2
67	USSD Code for Local USSD Code Airtel Voice Packs	*121*12#3
68	USSD Code Airtel STD Voice Packs	*121*12#3
69	USSD Code Airtel Local + STD Voice Packs	*121*12#3
70	USSD Code Airtel Roaming Packs	*121*12#3
71	USSD Code Airtel ISD Packs	*121*12#3

Airtel Postpaid

 

Sr No.	State Name	Contact No. (For postpaid)
1	AP and Telangana	9849012345
2	Assam	9954012345
3	Bihar and Jharkhand	9934012345
4	Chennai	9840012345
5	Delhi NCR	9810012345
6	Gujarat	9898012345
7	Haryana	9896012345
8	Himachal Pradesh	9816012345
9	Jammu and Kashmir	9906012345
10	Karnataka	9845012345
11	Kerala	9895012345
12	Kolkata	9831012345
13	MP and Chattisgarh	9893012345
14	Maharashtra and Goa	9890012345
15	Mumbai	9892012345
16	North East	9862012345
17	Orissa	9937012345
18	Punjab	9815012345
19	Rajasthan	9829012345
20	Tamil Nadu	9894012345
21	UP East	9935012345
22	UP West and Uttarakhand	9897012345
23	West Bengal	9933012345

 

Airtel Postpaid Short Ussd Codes

Sr No.	Services	SMS
1	Balance Check  Code	*123#
2	Number Check Code	*282#
3	4G Data Balance Check Code	*121*2# and Reply With ”1”
4	Airtel Customer Care Number	198
5	Complain Number	121
6	Check Airtel Unlimited Packs	*121*1#
7	Offers Check Code	*121#
8	Plan Validity Check Code	*123#
9	Data Charges Check Code	*121*7*5#
10	Airtel postpaid current usage check	*121*2#
11	Airtel postpaid bill payment check	*121*4#
12	Airtel postpaid bill summary check	*121*5#
13	Stop Airtel postpaid E-bill	*121*11#
14	Postpaid Current Bill Plan Check	SMS “”BP”” To 121
15	Postpaid Due/Pending Amount Check	SMS “”OT”” To 121
16	Airtel Postpaid Bill Payment Check	SMS “”PMT”” To 121
17	Postpaid Current Plan Usage Check	SMS “”UNB”” To 121
18	Stop Airtel postpaid E-bill	send an sms "EBILL" to 121
19	Last 3 payment details	SMS PAY to 121
20	Service Request Status	SMS SR to 121
21	New Bill Plans	SMS NBP to 121
22	One time email bill	SMS EBILL <Email ID> <month> to 121
23	Email bill subscription	SMS STOPPAPER <E mail ID> to 121

 

Grievance Redressal Procedure

• If you have any query first contact at customer care center 121 or email at 121@airtel.com.
• In case you don't get satisfactory resolution of your query, you can contact  Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number and details of grievance, the details of the nodal officers of the circle are given below:

Airtel Mobile All India Nodal Officer List

Sr No.	State Name	Contact No.	Email	Address
1	Chennai	9952434865	nodalofficer.tn@in.airtel.com	No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
2	AP and Telangana	9959334865	nodalofficer.andhra@in.airtel.com	Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
3	Assam	9957134865	nodalofficer.nesa@in.airtel.com	Bharti House, Six mile Khanapara, Guwahati - 781022
4	Haryana	9996034865	nodalofficer.har@in.airtel.com	Plot No 41 and 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana
5	Kerala	9995834865	nodalofficer.ker@in.airtel.com	SL Avenue, N H Bypass Kundanoor Jn,Maradu P O Kochi, 682304, Kerala
6	Orissa	9937449253	nodalofficer.orissa@in.airtel.com	Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
7	Maharashtra and Goa	9987234865	nodalofficer.mah@in.airtel.com	Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014
8	Mumbai	9987234865	nodalofficer.mumbai@in.airtel.com	7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 400064 , Maharashtra
9	Tamil Nadu	9952434865	nodalofficer.tn@in.airtel.com	No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
10	UP East	9935334865	nodalofficer.upe@in.airtel.com	TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
11	UP West and Uttarakhand	9897534865	nodalofficer.upw@in.airtel.com	B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
12	Kolkata	9831234865	nodalofficer.wb@in.airtel.com	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
13	Bihar and Jharkhand	9934334865	nodalofficer.bih@in.airtel.com	Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
14	Delhi NCR	9818334865	nodalofficer.del@in.airtel.com	Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
15	Gujarat	7490034865	nodalofficer.guj@in.airtel.com	Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054
16	Himachal Pradesh	9805034865	nodalofficer.hp@in.airtel.com	Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
17	Jammu and Kashmir	9797334865	nodalofficer.jk@in.airtel.com	B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012
18	Karnataka	9972534865	nodalofficer.kk@in.airtel.com	No 55, divyashree towers , Bannerghatta Road Bangalore - 560029
19	MP and Chattisgarh	9893134865	nodalofficer.mpcg@in.airtel.com	3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh
20	North East	9612034865	nodalofficer.nesa@in.airtel.com	Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003
21	West Bengal	9831234865	nodalofficer.wb@in.airtel.com	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
22	Punjab	9878434865	nodalofficer.pb@in.airtel.com	Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
23	Rajasthan	9928034865	nodalofficer.raj@in.airtel.com	Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan

If the resolution provided by the nodal officers is not satisfactory, then you may file an Appeal with the Appellate Authority (9:30 am to 6:30 pm from Mon-Fri), the conatct details of the appellate authority given below:

• While raising an appeal to the Appellate Authority, the Service Request No. shared by the complaint center should be available.
• The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
• The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.

Appellate Authority

 

Sr No.	Circle	Contact No.	Email Address	Office Address
1	Andhra Pradesh	appellate.southabts@in.airtel.com	040-40000222	Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad -500016
2	Delhi and National Capital Region	appellate.ncr@in.airtel.com	011-41614690	Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
3	Gujarat	appellate.west@in.airtel.com	079-40020143	Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
4	Haryana	appellate.haryana@in.airtel.com	0180-4600150	Plot No 41 and 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana
5	Karnataka	appellate.southabts@in.airtel.com	080-41115201	55, Divyasree Towers, Bannerghatta Road, Bangalore - 560029
6	Kerala	appellate.southabts@in.airtel.com	0484-4015201	Bharti Airtel Ltd, SL Avenue, NH Bye Pass, Maradu PO, Kundanoor Junction, Cochin - 682304
7	Kolkata	appellate.kolkata@in.airtel.com	033-40016676	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
8	Madhya Pradesh and Chhatisgarh	appellate.central@in.airtel.com	0755-4221100	3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh
9	Maharashtra	appellate.west@in.airtel.com	020-40031233	Bharti Airtel Ltd Block-1,wing-B,Level -12, International tech park Kharadi Pune - 412207
10	Mumbai	appellate.west@in.airtel.com	022-40030143	7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai - 400064, Maharashtra
11	Punjab	appellate.punjab@in.airtel.com	0172-4600150	Plot No.21, Rajiv Gandhi Technology Park, Chandigarh - 160101
12	Rajasthan	appellate.rajasthan@in.airtel.com	0141-4034338	K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
13	Tamil Nadu /Chennai	appellate.southabts@in.airtel.com	044-42039583	No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
14	Uttar Pradesh East	appellate.upeast@in.airtel.com	0522-4600150	TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
15	Uttar Pradesh West	appellate.upwest@in.airtel.com	0121-4600150	C-24 ,Sector 59, Noida- 201301 Uttar Pradesh
16	Himachal Pradesh	appellate.hp@in.airtel.com	0172-4600150	Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
17	Jammu and Kashmir	appellate.jk@in.airtel.com	0172-4600150	B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012
18	Bihar and Jharkhand	appellate.bihar@in.airtel.com	0522-4600150	Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
19	North East	appellate.nesa@in.airtel.com	033-40016676	Ward No 2, Holding No 269, Laitumkhrah Main Road, Lower New Colony, Shillong, East Khasi Hills, Meghalaya, 793003
20	Odisha	appellate.orissa@in.airtel.com	033-40016676	Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
21	West Bengal	appellate.wb@in.airtel.com	033-40016676	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
22	Assam	appellate.nesa@in.airtel.com	033-40016676	Bharti House, Six mile Khanapara, Guwahati - 781022

The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.

Grievance Redressal - Related to Airtel Thanks App

If you have any grievance or concerns with respect to any content available on
Airtel Thanks, please write to our Grievance Officer at the below mentioned details:
Name: Nitin Grover
Email: Content.Grievance@airtel.com
Address: Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

Airtel Offices Address

Sr No.	Office	Contact No.	Address
1	Registered Office	0124-4222222, Fax No: 0124-4248063	Plot No 16,Udhyog Vihar,Phase IV, Airtel Center Gurgaon 122015 Haryana, India.
2	Corporate Office	011-46666100, Fax No.: 011-41666137	Bharti Crescent 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110 070.

 

Social Sites

• Facebook
• Twitter
• YouTube
• Instagram
• Linkedin

 

Find more Telecom Contact Numbers. For more related post please follow us at CCTFPN’s official Page at Facebook