Website: Official Website
Note: Viacom 18 Media Private Limited (Viacom18) and The Walt Disney Company (Disney Star) have merged and are now known as JioStar in which Reliance Industries Limited (RIL) has done joint venture.
Jio Hot Star Support Email Id
hello@jiostar.com (For General Query)
Important Links
- Channel List
- Frequently Asked Questions
For Complaint
If you have any Query related to availing signals of Channels or any complaint, then you can contact at the details given below:
Name- Summit Grover
Contact- 0124-6654400 Ext 5430, 022-61731124
Email- summit.grover@jiostar.com
Address- Star House, Urmi Estate, 95 Ganpatrao Kadam Marg,
Lower Parel (W), Mumbai, 400013, Maharashtra
FAQs
1. How will the consumer be charged by the service provider in the NTO regulation?
The service provider is entitled to charge the consumers for the following and also provide a detailed bill having the following breakup:
- Fixed operating charges towards network capacity (Network Capacity Fees) that the service provider must declare upfront
- MRPs (exclusive of applicable taxes) for the pay channel packs and a-la- carte channels opted by the consumers
- All applicable taxes
For example, a consumer has opted for JioStar’s Star Value Pack Hindi with an MRP of Rs 110 (exclusive of applicable taxes) through the service provider. The service provider has declared a Network Capacity Fee. In this instance, the consumer’s bill shall be calculated as Network Capacity Fee + Rs 110 + Taxes
2. What do channel Bouquet/pack of Channels and A-la-carte Channels mean?
A channel bouquet/pack is a combination of channels that are offered together at one price. This helps the consumers to conveniently choose their favorite Bouquet/pack of channels that cater to the diverse needs of a household. Such channel packs can be made available by both broadcasters and the channel service providers.
JioStar has created various language-based channel packs to provide viewers with theirfavorite contentlike Drama, Movies, Sports, Kids, Music, Entertainment, Knowledge and Lifestyle, News and Current Affairs all in one place. To knowmore about various channel packs please visit - https://www.jiostar.com/documentation/
The consumer also has the option to individually select each channel that they wish to subscribe to. Such a selection of channels on an individual basis is referred to as A-la-carte.
3. Can service providers create their own channel pack?
Yes, the service providers can create their own pack by combining various channel packs and/or a-la-carte channels offered by various broadcasters. Please contact your service provider or visit your service provider’s website for further details on channel packs offered by your service provider.
4. Are the MRPs declared on JioStar’s website inclusive of taxes?
No. The prices areexcluding applicable taxes.
5. Why are some service providers charging different prices for JioStar Channels (A-la-carte or Channel packs)?
The service provider cannot charge the consumer higher than the declared MRPs (exclusive of applicable taxes) for JioStar’s channels and packs. For details about various JioStar channels and pack prices, please visit https://www.jiostar.com/documentation/
Besides, service provider is obligated to provide a detailed bill to the consumers including the breakup of all the charges:
a) Fixed operating charges towards network capacity fee
b) MRPs (exclusive of applicable taxes) for the pay channel packs and a-la- carte
channels opted by the consumers
c) Applicable taxes
6. How are High Definition (HD) channels different from Standard Definition (SD) channels and why the rates are different?
HD channels provide superior picture and sound quality. Picture resolution is 5 times sharper along with a digital Dolby sound thereby giving theatre or stadium like experience to the viewer. Hence in view of enhanced viewing experience provided by HD channels, the rates differ from SD channels.
To best enjoy the HD Channels, you need to subscribe to HD channels and have a HD enabled TV as well as a HD Set Top Box.
JioStar offers 43 HD channels. To know more about our HD channels and packs please visit https://www.jiostar.com/documentation/
7. Can I avail all JioStar Channels in one single channel pack?
JioStar has created various language-based channel packs which include Value and Premium packs to cater to diverse needs of the viewers and the viewers have the option to choose the choicest channel pack. JioStar Value packs, which are cost effective, offer diverse content including Drama, Movies, Sports, Kids, Music, Entertainment, Knowledge and Lifestyle, News and Current Affairs in a single channel pack. JioStar Premium packs also offer the best of international content and marquee sports in addition to the Value Pack content.
To knowmore aboutJioStar’s channel packs please visit https://www.jiostar.com/documentation/
Please contact yourservice provider for the availability of JioStar Channels.
8. I have already purchased an annual pack; will I get a refund?
Request you to contact your service provider for details and clarity on the validity of your existing pack and revised packs /plans.
9. What can the consumer do if the service provider is not providing JioStar Channels?
If your service provider is not providing JioStar Channels, the consumer may either request for the same or alternatively may switch to a service provider who is providing JioStar channels and/or packs in their area.
10. If I’m purchasing a channel pack and don’t want a particular set of channels in the pack, can I get a refund?
JioStar has crafted channel packs keeping in mind the diverse requirements of consumers. In case you do not want all the channels in the subscribed channel pack, you may select another channel pack or subscribe to channels on an A-lacarte basis.
11. Is the previous version of Star Value Pack going to be discontinued or would it still be available?
The previous version of ‘Star Value Pack’ will not be available with effect from 17th February 2025. To know more about revised JioStar channel and pack offerings, please visit https://www.jiostar.com/documentation/
12. Since when would the new JioStar offerings be applicable?
The revised JioStar channel and packs offerings will be available across all platforms with effect from March 15, 2025. To subscribe to your favorite JioStar channels and/or packs, kindly contact your Cable or DTH service provider.
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