Atrangii OTT Customer Care & Support: A Complete Guide
In the fast-moving entertainment world, access to immediate support is vital when using any streaming platform. If you are a subscriber or thinking of subscribing to Atrangii OTT, having the correct contact details for customer service is essential. This article presents everything you need to know about the Atrangii OTT customer care number, support email, subscription cancellation and refund policy, grievance redressal and more, giving you a comprehensive help guide.
1. Primary Helpline: Atrangii OTT Customer Care Number
For user support across India, Atrangii offers a dedicated customer care number:
96990 09958 – this is the main helpline for all customer-care queries related to the Atrangii OTT platform.
The IVRS (Interactive Voice Response System) menu on this number helps you navigate support options easily. Upon calling, you can expect prompts such as:
-
Press 1: For Atrangii services
-
Press 2: For Hariom
-
Press 3: For Hariom Vishesh Darshan
Having the correct Atrangii OTT support number saves time and ensures your query reaches the right team without getting lost in general helplines.
2. Where to Find the Official Website and App Platforms
It’s always best to ensure you’re interacting with authentic sources when contacting help.
-
Official website: atrangii.in
iOS App Store link: Available via App Store – look for “Atrangii”.
-
Android Google Play Store link: Available via Play Store – search “Atrangii”.
Using these platforms ensures you get genuine updates, official announcements, and access to the correct contact form and support channels.
3. Email Support & Contact Form
For inquiries that don’t require immediate phone support, Atrangii provides email and contact-form access.
-
General queries: help [at] atrangii [dot] in
-
Complaint escalation / grievance: grievances [at] atrangii [dot] in
You can also fill out the official contact form on the Atrangii website [Contact Form]. This is particularly useful if you prefer written record or if you have documents/screenshots to send regarding your issue.
4. Subscription Cancellation & Refunds
One of the key concerns for many users is how to cancel a subscription and whether a refund is possible. Here’s how Atrangii handles this:
-
You can cancel your subscription at any time. Cancelling stops automatic renewal and means you won’t be charged at the next cycle.
-
Refunds are not typically available once a subscription has been activated — unless there is a verified technical error, fraudulent payment, or other exceptional circumstance.
-
If you believe an unauthorised payment or subscription has occurred, you should contact the Atrangii team via email (info [at] atrangii [dot] in) immediately and provide relevant transaction details.
This section is particularly important to understand before subscribing, so you are aware of how the Atrangii refund policy works and how to manage the Atrangii OTT subscription cancellation process.
5. Registered Office & Legal Address
For formal communication purposes (legal, grievance, or regulatory), the registered office details are:
Atrangii Network Private Limited
2nd Floor, 201C/6, D-21, Corporate Park
Dwarka, New Delhi, Delhi, India 110077
Having the correct registered office address helps in sending formal complaints or legal notices, if ever required.
6. Grievance Redressal & Content Complaints
If you have concerns about the content available on Atrangii — such as copyright, inappropriate material or violation of platform terms — the grievance officer’s email channel is the appropriate avenue. As a user, you should clearly state: your concern, the content issue, timestamp or content ID, and your contact info. This makes your complaint eligible for action under regulatory norms and ensures your feedback reaches the correct department directly.
7. Social Media & Alternate Support Channels
While the helpline and email remain the formal customer-care routes, Atrangii also maintains a presence on major social platforms. These include:
-
Facebook
-
Twitter
-
YouTube
-
Instagram
-
LinkedIn
Although these channels may not be built for full customer-service operation, they can help you stay updated with announcements, service changes, app updates or known system outages. If you notice an issue with the Atrangii app, checking the official social posts may offer immediate alerts or work-arounds.
8. Important Notes & Tips for Users
To get the most out of your interaction with Atrangii’s support team, keep the following in mind:
-
Before calling the helpline, note your registered email address or mobile number, app version (iOS/Android), platform/device used, and any error messages you saw. This helps the customer-care representative assist you faster.
-
If you encounter an issue after subscribing — e.g., payment was taken but you cannot access content — use the official email channel and attach a screenshot of the transaction.
-
For cancellation, make sure you unsubscribe before the next billing cycle if you don’t wish to be charged again — the auto-renewal will trigger otherwise.
-
When dealing with refunds, be aware that activation of service constitutes acceptance of terms; only in technical or fraud-related exceptional cases will a refund be processed.
-
If you find a dispute cannot be resolved via normal support channels, you may elect to send a formal grievance letter to the registered office address cited above.
9. Why Having the Right Contact Matters
In a streaming-industry landscape filled with subscription apps, timely support makes a big difference. If you encounter:
-
Billing issues
-
Technical glitches (app crashes, playback errors)
-
Device compatibility problems
-
Subscription cancellation confusion
-
Content complaints
…you need to know you’ll be able to reach a responsive support team. Having the verified Atrangii OTT helpline number, correct email addresses and understanding the steps for cancellation/refund empowers you as a consumer.
10. Final Summary: At a Glance
Here’s a quick summary of the key contact details and support steps for Atrangii:
-
Helpline (India): 96990 09958
-
Email for general support: help [at] atrangii [dot] in
-
Email for grievances/content issues: grievances [at] atrangii [dot] in
-
Website: atrangii.in
-
Registered Office: 2nd Floor, 201C/6, D-21, Corporate Park, Dwarka, New Delhi, Delhi 110077
-
Subscription cancellation: allowed anytime, auto-renewal stops.
-
Refunds: only in verified technical/fraud cases.
-
IVRS menu: Press 1 for Atrangii, 2 for Hariom, 3 for Hariom Vishesh Darshan
11. Quick FAQ
Q: Can I cancel my Atrangii subscription mid-cycle and get a refund?
A: You can cancel anytime to stop future renewals, but refunds are only granted in verified technical or fraud cases.
Q: I was charged but cannot access content — what do I do?
A: Contact help [at] atrangii [dot] in or call the helpline—include your transaction details and app version.
Q: Where do I raise a content complaint?
A: Email grievances [at] atrangii [dot] in with the relevant content details (ID/time) and your contact information.
Q: Does Atrangii have social-media support?
A: Yes, they’re present on Facebook, Twitter, Instagram, YouTube and LinkedIn for updates though formal customer-care is via phone/email.
Q: What platforms does the Atrangii app support?
A: Both iOS (via Apple App Store) and Android (via Google Play Store); ensure you’re using the latest version for optimal experience
✅ Next Step & Call to Action
If you are looking for further support services, troubleshooting guides or want to explore other OTT-platform customer-service details, we invite you to visit CCTFPN.com, explore the detailed resources and get the support you need for your streaming experience.
Find more articles in Enternainment category. For more related post please follow us at CCTFPN’s official Page at Facebook
0 Comments