Adani One Customer Care No – Toll-Free Support, Email & Complaints

Adani One Customer Care: Your Complete Contact Guide

Are you looking for the Adani One customer care number or want to find official support via email or office address? This guide gives you everything you need — from toll-free helplines to IVRS menu options and complaint escalation contacts. It’s updated as of 25 August 2025, so you can rest assured you're seeing current information.

What Is Adani One?

Adani One is a service portal under the Adani Group umbrella. It streamlines support for their travel, hospitality, airport-related services, loyalty programs, and more. If you’re using any Adani One service — whether flight booking, hotel & holiday booking, or credit-card relating operations — knowing the right customer care channels helps resolve queries faster.

 

Toll-Free Customer Care Number

If you need immediate assistance, Adani One offers a toll-free helpline:

• 1800-572-111111 — This is the official India-wide customer support number.

Use this number to reach their central support team for general queries. It covers multiple services under Adani One.

IVRS & Interactive Menu Options

When you call the toll-free number, you will be routed through an IVRS (Interactive Voice Response System), which lets you select your service requirement via keypad options. Here’s how the menu is structured: 

1. Choose Language – Select your preferred language first.

2. Airport-Related Services

   • Press 1: If your concern is about airport information or airport-services.

   • (Sub-options include Ahmedabad, Jaipur, Thiruvananthapuram, Guwahati, Lucknow, Mangaluru airports.)

3. Flight Booking

   • Press 2 for flight-booking issues.

   • Then you may choose domestic or international flight support.

4. Hotel & Holiday Booking

   • Press 3 for hotels and holiday packages.

   • Then it subdivides into hotel-bookings or holiday-related queries.

5. Adani One ICICI Bank Credit Card

   • Press 4 for queries related to your Adani One / ICICI Bank co-branded credit card.

6. Train / Cab / Bus Booking

   • Press 5 to talk about booking travel by train, booking a cab, or bus

7. Duty-Free & Meet-and-Greet Services

   • Press 6 for duty-free shopping or “Pranaam meet & greet” services at airports

8. Rewards Exchange & Catalogue

   • Press 7 to explore or redeem loyalty rewards

9. Bharat Bill Payment System / Others

   • Press 8 for bill-payments under Bharat Bill Pay.

   • Press 9 for “other” categories.

These options help you reach the department best suited to resolve your issue quickly.

Email & Digital Support

If you prefer writing your issue or attaching documents, here are the official email addresses:

• support@adanione.com

 

Office Type	Address
Registered Office	Shantigram, near Vaishno Devi Circle, SG Highway, Khodiyar, Ahmedabad – 382421
Corporate Office	Plot No 83, Institutional Area, Sector 32, Gurgaon – 122001

 

Useful Links & Resources

To explore self-help options, check the following digital resources:

• Adani One Contact / Feedback Form — accessible via their official website.

• Help Center / FAQ — for frequently asked questions, policy clarifications, and troubleshooting.

These pages may allow you to submit queries, track resolution status, or find solutions without making a call or sending an email.

Why Accurate Customer Care Info Matters

Using the correct contact details for Adani One is vital because:

• It reduces delays — you’ll reach the right department without bouncing around.

• It allows escalation through nodal or appellate officers if your issue isn’t resolved at first level.

• It helps you submit any supporting documentation via email or online forms.

• For complaints relating to credit-card services, travel bookings, or airport services, timely escalation can mean faster refunds or resolution.

Tips Before You Contact

1. Keep Your Reference / Booking Number Ready — airport ticket, flight/hotel booking ID, or credit-card last four digits.

2. Note the Time & Date of Call — especially for formal complaints.

3. Document What Happened — brief description of issue, screenshots (if digital), or booking proof.

4. Use Email If Your Issue Needs Attachments — e.g. photos, invoices, or scanned IDs.

5. Escalate Through Nodal / Appellate Officers — use their email addresses if initial support doesn’t resolve the problem.

Common Queries Handled via Adani One Customer Care

Some of the typical reasons you might need to reach out include:

• Flight booking errors or delays

• Hotel booking changes, cancellations or refunds

• Loyalty program rewards & redemption issues

• Credit-card billing queries (Adani One / ICICI Bank card)

• Airport-related assistance (meet & greet, duty free, lounge services)

• Bill-payments through Bharat Bill Pay via Adani One portal

• Corporate-level complaints that need escalation

   

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